Frequently Asked Questions
A selection of questions we are often asked
We Have Pets!
We love animals and are very happy to work around your pets.
At the initial quote, we’ll discuss anything we need to know about them, such as doors that need to be kept open or closed, favourite sleeping spots, or any little routines that help keep them happy and comfortable while we’re in your home. We’re also more than happy to let dogs into the garden during our visit and top up water bowls if needed.
For hygiene and safety reasons, our cleaning service does not include cleaning up pet waste, litter trays, cages, tanks or pet food bowls.
My last cleaner never stayed for the right amount of time, will you?
We take this very seriously. Every clean is timed from the moment we start cleaning until the moment we finish. If you book and pay for 3 hours of cleaning, you will receive the full 3 hours. If two members of our team attend, they’ll be with you for 1½ hours, delivering 3 hours of cleaning between them. We believe you should always receive the time you’ve paid for, no shortcuts and no leaving early.
Do I get the same cleaner?
We aim to always provide the same cleaners to your home. In the event of sickness/holiday absence, another member of the team will be assigned until your regular cleaner returns.
Do you offer a guarantee?
We’re proud of the high standard of service we provide at The Little Cleaning Company, and we want you to be completely happy with your clean. If there are any areas you’re not completely satisfied with, simply let us know and we’ll happily return to put them right.
End-of-Tenancy Deposit Guarantee
For end-of-tenancy cleans, we also offer a deposit return cleaning guarantee. If any part of your deposit is being withheld specifically due to the standard of cleaning, we’ll return to the property and reclean the areas highlighted by your landlord or letting agent.
This provides extra peace of mind, particularly if you’ve already moved away from the area and are unable to return to the property yourself.
Do you have insurance?
Yes. The Little Cleaning Company is fully insured, giving you additional protection and peace of mind whenever our team is working in your home. Unfortunately, not all cleaning companies or individual cleaners carry appropriate liability insurance. While using a fully insured professional cleaning company may be reflected slightly in the cost of the service, it provides important protection for you, your home and your treasured belongings.
We believe that when you’re trusting someone with your home, proper insurance isn’t an optional extra, it’s an essential part of providing a professional and responsible service.
Will you hold my keys?
Many of our clients choose to leave a key with us, and we understand the trust involved in giving us access to your home. If we hold a key for you, it is stored securely and never kept with your name, address or personal details. Every key is carefully logged and signed in and out, and our team only has access to it when attending your property. Your key is never taken home or held personally by a member of the cleaning team and is returned to secure storage after each visit.
Alternatively, if you prefer, a secure key safe at your property is another convenient option and one we’re very happy to work with.
What if I need to skip or cancel the clean this week?
We understand that plans change, and we’ll always do our best to be as flexible as possible. If you need to rearrange your clean, we’ll happily try to offer you an alternative date or time, subject to availability. You’re also welcome to temporarily pause your cleaning service while you’re away on holiday, having building work carried out, or simply don’t need us for a period of time. We kindly ask for at least 48 hours’ notice for cancellations. Cancellations made with less than 48 hours’ notice are charged at the full cost of the booked clean, unless we’re able to fill your appointment with another client. This is because we reserve that time especially for you and schedule our team’s working hours around our clients’ bookings. Giving us as much notice as possible helps us offer the appointment to another client and protects our cleaners from losing their scheduled hours at short notice.
Am I signed into a contract?
We work with a simple service agreement so that both you and The Little Cleaning Company are protected and everything is clear from the outset. However, we don’t believe in tying our clients into lengthy contracts. We’re confident you’ll love having us take care of your home, so our regular cleaning service operates on a one-week rolling agreement. If your circumstances change or you decide our service is no longer right for you, you’re free to cancel at any time by simply giving us one week’s notice.
We’d much rather you stay with us because you love the service we provide, not because a contract says you have to.
Can I trust the cleaners that come to my house?
Absolutely. We understand that inviting someone into your home requires a huge amount of trust, and we take that responsibility very seriously. Every member of The Little Cleaning Company team is carefully selected, fully vetted and supervised before being trusted to work in our clients’ homes.
Our cleaners work as part of a team rather than alone, providing an additional level of reassurance and accountability. We want you to feel completely comfortable knowing that your home and belongings are being cared for by people we know, trust and are proud to have representing our company.