Frequently Asked Questions
A selection of questions we are often asked
We Have Pets!
If you have pets we will discuss adaptions such as doors left open or shut or favourite sleeping places etc at the quote stage. We love animals, however we will not be able to clean litter trays, cages, tanks or food bowls.
My last cleaner never stayed for the right amount of time, will you?
This is a common issue for customers paying for any time-based service.
All of our staff carry phones with trackers on so we can always check where they are for safety reasons. They also post a card after every clean which will include arrival and leaving times so you will always know.
Do I get the same cleaner?
We aim to always provide the same cleaners to your home. In the event of sickness/holiday absence, another member of the team will be assigned until your regular cleaner returns.
Do you offer a guarantee?
We are proud of the high level of service we offer here at The Little Cleaning Company but if you are not completely satisfied, we will come back and reclean any areas that you are not thrilled with.
For an end-of-tenancy clean, we can offer a deposit return guarantee. If the property deposit is being withheld due to any aspect of cleaning, we will return and reclean to ensure you get your deposit. This is particularly beneficial to anyone who has not remained in the area.
Do you have insurance?
The Little Cleaning Company is fully insured. Many companies and individual cleaners, unfortunately do not carry liability insurance. Hiring a company that is fully insured adds slightly to the cost, but the insurance coverage protects you and your treasured belongings.
Will you hold my keys?
This is completely up to you. If we do hold your keys they are kept in a secure location and signed in and out when removed. The cleaners will only have access to your keys on the day of the clean and they are kept separate to your address and personal details. We always recommend where possible to install a key safe outside your property.
What if I need to cancel the clean?
If you need to rearrange, we will always do our best to offer an alternative date.
You can also cancel temporarily while building work is going on or you are on holiday. If you cancel with less than 24 hours’ notice you will need to pay the full cost of the clean, unless we are able to find another client to fill your appointment. Last-minute cancellations impact our planning and take spaces that could otherwise have been filled.
Am I signed into a contract?
We always work within a contract so both parties are protected but we are so confident that you will love our services that we offer a one week rolling contract that you can cancel at any point.
Can I trust the cleaners that come to my house?
This is critical. We fully vet and supervise our cleaners for your peace of mind.
Do you use different cloths for the bathroom?
Yes – we use a colour coded cloth system so your toilet, bathroom, kitchen and general dusting will all be done with different cloths which go directly into our wash bag and are taken away to be sanitized.